CASE STUDY: BRADLEY GILBERT, XXXX, CA
Bradley Gilbert Looked For A Door At Big Box Stores, But “I Didn’t Feel Like It Was A Great Selection”
The Typical Door Purchasing Experience Wasn’t Cutting It…
And Then He Found Today’s Entry Doors
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When Bradley Gilbert started shopping for doors, he went into Home Depot and Lowes, and found the experience underwhelming.
“I didn’t feel like it was a great selection,” Bradley said.
Next, he called a guy who installed doors because he had good online reviews. But there was a problem.
“He said I would need to find the door myself,” Bradley said. “He only did installation.”
Bradley was searching for a company that could do it all from start to finish.
Then he found great reviews on Yelp for Today’s Entry Doors and decided to give them a call.
Doors are the ONLY thing we do. That means we can give you a ‘turn-key’ experience: we’ll help you find a door, we’ll order it, and we’ll install it for you.
Bradley needed to replace his wood door. The door did not look great and was also not working well.
“It was not functioning great,” Bradley said. “The appearance was deteriorating, and it was starting to stick.”
We don’t sell wood doors because they require too much maintenance and are much less durable than fiberglass doors. We can help you find an absolutely beautiful fiberglass door that makes you say ‘WOW’.
Bradley scheduled an appointment with Today’s Entry Doors and was told the mobile showroom would come to his home. Initially, he wondered if a mobile showroom would contain enough samples to make a difference.
“At first, I was a little skeptical, but the whole presentation was professional, and they were very knowledgeable. It ended up being a really great experience and the mobile showroom enhanced the overall shopping experience,” Bradley said.
Our mobile showroom allows us to bring samples to you. We’ll schedule a time that works for you, and then roll up in our showroom and give you a friendly education on doors.
The door ordering process went smoothly.
“After I placed the order, there was good communication,” Bradley said. “They were very good at following up and sent several emails with updates. The door actually arrived earlier than expected.”
We are family-owned and family-run. This makes a huge difference to how we relate to our customers. We care about the details; we care about your experience; and we’re friendly!
Installation day went without a hitch. Besides being skilled and personable, the installer was also very neat and careful not to damage anything.
“He was really, really, good and really professional. He hung plastic all around the area and closed the area off to keep it neat. He even took pictures off the wall to protect them, and then put them back” Bradley said.
As he was finishing up, the installer noticed that the hardware was just a tiny bit sticky and he promised to return shortly with a new cylinder to make it perfect. True to his word, he came back and made it right.
“He did swap out the cylinder – the whole thing was just really professional,” Bradley said.
Bradley was very satisfied with his entire experience with Today’s Entry Doors – from the initial appointment to the actual installation.
“This was a good operation from start to finish. The whole process was smooth and professional.” Bradley said.
Our installation is very detail oriented and we make sure everything is done the right way. We’re also careful to make sure everything is cleaned up – we leave nothing undone!
Would you like to get a ‘no sales pressure’ quote on a door in Orange County or a surrounding community? Reach out to us for a free consultation.
