Arlene And Her Family Are Loving Their Gorgeous New Double Therma-Tru Fiberglass Door System.
In this case study we’re going to talk a bit about our process through the eyes of another wonderful family we worked with in the Cypress, CA area. After going through a bad experience with a less-reputable door company, they found us and every step of the way was a pleasure.
Before jumping into how they initially found us, let’s take a look at the Before picture of their old entry door.
While it definitely had some style to it with that retro type of tinted privacy glass, and the screens were still in relatively good shape…it was time for an update that matched their home better.
Initially, they tried a different door company and ran into problems – communication was poor and their overall process left too much to be desired.
So, they hopped online and began shopping around.
“I got online and began looking for a better company to work with and found Today’s Entry Doors. Then I went over to Yelp and took some time to read through their impressive reviews.”
Based on the feedback they saw, they decided to give us a call and set up an appointment for a free informative estimate.
Like many of our other customers, Arlene was excited to have our mobile showroom arrive at her home. It makes the process so much easier. Our entry door expert listens carefully to what you want and then explains all the options…while you can get your hands on actual doors, hardware samples, glass, and more.
After we answered all their questions, went through the details in terms of payment, and gave them the complete rundown on how the installation would go, they decided to place their order right there on the spot.
“They then sent us our contract and told us step by step what would be going on from there.”
At Today’s Entry Doors, we take communication seriously. It’s such a huge part of making your experience a great one!
“They sent us emails and calls to keep in touch with us and let us know when the front doors would be arriving.”
Now let’s take a look at the double door system they chose and what the results look like, then we’ll give you their take on the installation phase of their project.
A bit more conservative. The minimal glass, panels, and updated hardware all give the entryway a much more defined look that matches the rest of their home and its trim.
How Did Installation Go?
Honestly, like clockwork. Our installation process is another part of our business that’s been ironed out and perfected over the span of decades and hundreds upon hundreds of projects.
Our installers are highly-trained, respectful of our customer’s homes, and extremely talented. Arlene was rather impressed, not only by the detail-oriented nature of the installation but the speed as well.
“The installation was done in one day. You could tell he was a professional. He worked very hard, cleaned everything up, and made sure we were totally satisfied before final payment was rendered.”
We don’t use subcontractors. We don’t hire salespeople. Each person who you interact with in our company is a specialist.
“Everyone that I talked to at Today’s Entry Doors was so friendly and knowledgeable..”
It was another great project that went down without a hitch, and the results speak for themselves.
“The front doors are beautiful and have already recommended the company to a neighbor of mine. This kind of customer service is rare these days.”
And remember how we said earlier we have 160 reviews currently on Yelp? Well, Arlene’s is one of them. We decided to take a screenshot and include it in this case study. Here it is:
They were a pleasure to work with and we’re so pleased that they got everything they wanted out of this particular home improvement. Thanks for your time today, and we look forward to hearing from you.
Would you like a free consultation and quote on a door in Orange County or a surrounding community? Reach out to us, and we’ll be happy to help.