How We Guarantee No Mistakes
This Is How Our High-Quality ‘No Mistakes’ Control Methods Ensure Your Front Door Will Be EXACTLY What You Ordered
Here at Today’s Entry Doors, new customers are often surprised by how simple and straightforward our contracts are.
The reason for this is simple: because of our quality control methods, we don’t need to add tons of fine print or legalese to try and protect our company from things going wrong.
They won’t, and they don’t. We’ve been at this for decades.
Let’s talk about some of these measures we have in place to ensure your entry door is the Very Best Door it can be.
What Happens When Custom Front Doors Arrive At Our Warehouse
After your custom entry door is built, the core slab(s) and other major parts and accessories are shipped to our warehouse here in Orange County, CA.
We typically see at least one truck a day, carrying anywhere from two to as many as ten entry door systems.
They’re specially crated together, sort of like you would see with a large piece of fine furniture. The door itself is placed inside the crate, secured and protected. Plus, for us, they’re much easier to unload off the trailer tractor this way.
Then We Begin Our Inspection Process
We make sure every entry door system that leaves our warehouse and is installed in a local home is of the highest quality. Period.
- Reminder: To see our quality control in action, head on over and bookmark our Entry Door Galleries. We have hundreds of real project photos from across the Orange County, CA area to see for yourself.
- We inspect each entry door for 20-30 minutes before putting them safely in our warehouse for temporary storage.
- Our inspection process is focused on accuracy and quality.
- Accuracy: Not only in terms of ensuring you get the exact door you paid for, but that all the technical details like swing, build, and measurements are as they should be.
- Quality: Our standards are pretty high, but we don’t expect absolute perfection. These are premium artisan-level products almost entirely processed by hand (cut by hand, glass installed by hand, prepped and mortised by hand, painted and packaged by hand, etc.).
If you grab a giant magnifying glass, you can find all kinds of evidence of this method of hand-crafting. When you order a hand painting, do you want it to look like a machine print?
This is why the vast majority of our customers aren’t looking for perfection either. They WANT unique craftsmanship.
Sometimes there will be itsy-bitsy bubbles or tiny hard-to-see blemishes in the paint.
Sometimes there’s what we like to call ‘paw prints’ from having so many different hands on them from initial creation through the manufacturing and transportation process (easy to clean off).
Or, we might see some almost microscopic blemishes where the hinges are prepped.
Rarely is there anything seriously wrong with these Fiberglass Entry Door Systems. But, does it happen from time to time, though? Sure.
What Happens When There’s A Serious Quality Issue?
If we find a serious issue with the door or it simply doesn’t meet our standards (or your expectations), we work with the manufacturer to get the situation dealt with promptly.
In a year, however, out of hundreds and hundreds of custom entry doors, we might only have to do this once or twice. Maybe it was accidental shipping damage. Maybe there’s an issue with the glass that wasn’t spotted before shipment.
Regardless, you’re in the loop, informed, and updated every step of the way.
After your entry door passes inspection, you’ll get a friendly call from us, where we’ll work with you to schedule your installation on the first available date.
To learn more about our process directly, reach out and Contact Today’s Entry Doors. We’ll happily walk you through the details and answer your questions. Hope to hear from you soon!