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We see this mistake over and over again: homeowners shopping for doors at big-box retailers or companies that treat doors as an afterthought. It is very limiting, and typically results in getting a door that is mediocre or disappointing.
Here’s why the results are “blah”: these companies don’t know what they don’t know. They limit you on door styles and customizations because their knowledge of what is truly available is only surface deep.
In some cases, it’s probably just disorganization. The truth is many home improvement “companies” are started by people who hope it will only take a truck, a mobile phone, and a business card to be successful. They’re not prepared, and it shows in their lack of follow through.
Other companies may not get back to you because their real interest is in selling much bigger jobs: replacement roofs, windows, or siding, etc. They don’t follow through if they have enough business with their more sizeable projects.
The #1 problem we see with door quotes from other companies is that they are too vague.
And when a quote is vague, it is hard to know what you’ll actually end up paying for a replacement door.
Here are some specific examples of the typical problems we’ve seen with other door quotes: